How to Place an Order
We suggest to include the following info when placing an order to avoid delays, if some information is missing your order will be on hold:
Step 1: Item number, colors and quantity,
Step 2: Imprint color(s)
Step 3: Imprint locations of logo and/or text
Step 4: Artwork via E-mail, or mail
Step 5: Shipping address, contact name and phone number
Step 6: Date when you need your order in hand. ( Must be specified when placing order)
Step 7: Include payment method, see credit cards info
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Submit Artwork Via E-mail
• Include all images and graphics imported into your document.
• Send all the fonts used to create the artwork. Always fax a hard copy proof indicating the colors.
• Generate the proof from the same electronic files you E-mailed to us.
If you don't have an electronic version of your file we can recreate your artwork for $50.00 flat fee. Some restrictions apply.
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Submit Artwork by Mail
Please contact sales department before you mail your artwork. Fax copy or regular copy, is not considered camera ready artwork. Fax copy is for proof only.
If you don't have an electronic version of your file we can recreate your artwork for $50.00 flat fee. Some restrictions apply.
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Delivery Time
Please notice that each item has a specific time frame, your order depends on quantity and imprint colors, extra color and color match require extra time. Allow additional time for artwork approval, product proof and shipping. Rush orders are available on some items.
Please contact us before placing order if you have specific date.
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NOT Delivered on Time
If your order had request for specific time delivery in hand (please add shipping time) and the order was late for your event, therefore you do not wish to keep it "do NOT accept the shipments". If you do accept the late shipment, it will take up to 30 days to issue "call tag" to return it to the factory.
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Pricing Information
Please read your proposal carefully to avoid additional charges. If ordering on-line please print out your order and keep your receipt. Faxed and E-mailed price requests will be processed within 24 working hours.
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Payment Options
All orders must be prepaid in full unless otherwise stated. We accept all major credit cards and check cards, money orders, purchase orders (only with Arté Promotions approval), cashier checks. All credit cards payment must provide full name and address on credit card and exp. date. Sorry no COD orders.
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Below Minimums
Call or E-mail our customer service to verify if below minimums are available on the product you selected. We will determine the guidelines for your product.
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Final Product Proof
Our art department will fax, E-mail PDF, or mail copy of your artwork before sent to production. All art proofs must be signed and returned by person responsible for order. On large orders we suggest product proof, allow additional production time.
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Overruns and Underruns
Due to factory imprinting process a 5-10% over or underrun of quantity ordered may result and will be billed accordingly. If exact quantity is requested an underrun or extra charge may result.
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Cancellations
Cancellation must be done in writing via E-mail or fax. If production was not started we do not charge fee. However all charges depend on production process. Non imprinted products are charged 15-20% restocking fees plus shipping charges.
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Return Merchandise
Damaged, Defective and Misprinted Products:
Please contact us for an authorization and shipping instructions. Returns without authorization will not be accepted. All claims must be made within 20 days after receiving products via E-mail or fax, and packing slip will be needed when claim is requested. Shipping charges can only be refunded if the return is due to factory error. There are no exceptions.
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Money Refund
If using a credit card, full refunds will be only credited to your account. If paying by cashier check or money order, a refund check will be mailed to you.
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Cookies
Arté Promotions uses cookies for one reason only, to ensure the functionality of the Shopping Cart. We assign you a unique session ID number along with some other minor tracking information in a single cookie. This cookie is NOT saved to your hard disk drive and is erased from your computers memory (RAM) after you close your web browser. We do not extract any private or personal information from your computer.
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Our Policy on Privacy
We are not in the business of selling customer information. The information that you submit to us will stay with us. We may from time to time mail you information pertaining to specials or new products that you might be interested in.
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